Sales Policy for Tender Touches

Effective Date: December 25, 2024

Welcome to Tender Touches! This Sales Policy outlines the terms and conditions for purchasing products from our website. By placing an order with us, you agree to the following terms. We aim to provide a seamless and customer-friendly shopping experience, so please read the policy carefully.

1. Product Availability

We strive to ensure that the products listed on our website are available for purchase. However, there may be times when an item is out of stock or unavailable due to unforeseen circumstances or high demand. If this happens, we will notify you immediately and offer the option to substitute the item with a similar product, wait for restocking, or cancel your order and receive a refund.

2. Pricing

  • Product Pricing: All prices listed on our website are in USD and are subject to change without notice. We make every effort to ensure that prices are accurate, but errors may occur. In the event of a pricing error, we will notify you before processing your order.
  • Sales Tax: Sales tax is applicable based on the shipping address you provide during checkout. The applicable rate will be calculated and displayed before finalizing your purchase.
  • Shipping Fees: Shipping costs are calculated based on your order’s weight, size, and destination. These costs will be provided at checkout, and we offer various shipping options to meet your needs.

3. Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover
  • PayPal: A secure and widely accepted payment option
  • Other payment methods available during checkout

Payment is due at the time of order. We use secure encryption protocols to protect your payment information during the transaction process.

4. Order Confirmation

After you complete your order, you will receive an order confirmation email. This email will include the details of your order, including the products purchased, the total cost, and your shipping information. It is important to review the confirmation carefully to ensure all information is correct. If you find any discrepancies, please contact us immediately.

5. Shipping and Delivery

  • Processing Time: We strive to process orders within 1-2 business days of receiving them. Orders placed during weekends or holidays will be processed the next business day.
  • Shipping Methods: We offer a range of shipping options, including standard, expedited, and overnight shipping. Delivery times will vary depending on the shipping method you select.
  • Tracking Information: Once your order has been shipped, we will send you a tracking number so you can monitor the progress of your package.
  • International Shipping: We offer international shipping, and fees will be calculated based on the destination. Customs and import duties may apply, and customers are responsible for any additional charges incurred during international shipments.

6. Order Modifications or Cancellations

If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will make every effort to accommodate changes if your order has not been processed or shipped. Once your order has been dispatched, it cannot be modified or canceled, and you will need to follow our return process for any changes.

7. Backordered Items

If an item is out of stock or on backorder, we will notify you promptly. You will have the option to wait for the item to become available, select a similar product, or cancel the order for a refund.

8. Customer Responsibilities

As a customer, it is your responsibility to ensure that all the information you provide during the order process, including your shipping address and payment details, is accurate. Any errors in the provided information may cause delays in shipping or result in additional charges.

9. Limitation of Liability

Tender Touches is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products. We strive to provide the highest quality products, but we cannot be held liable for misuse or mishandling once the product is in your possession.

10. Contact Us

If you have any questions or concerns about our sales policy, please contact us: