Shipping Policy – YoYo Baby Planet

Effective Date: December 25, 2024
Address: 2458 Pacific Coast Hwy, California, United States
Phone Number: (310) 555-0172
Email: info@yoyobabyplanet.net
Website: https://yoyobabyplanet.net

At YoYo Baby Planet, we understand that receiving your baby products promptly and safely is important. This Shipping Policy outlines the shipping methods, costs, and delivery details for orders placed on our website. By making a purchase, you agree to the terms and conditions outlined in this policy.

1. Shipping Methods & Delivery Times

We offer multiple shipping options to cater to your needs. Delivery times are estimates and may vary depending on the shipping method and destination.

  • Standard Shipping (Domestic)

    • Delivery Time: 5–7 business days
    • Cost: Free for orders over $50; flat rate of $5.99 for orders under $50

  • Expedited Shipping (Domestic)

    • Delivery Time: 2–3 business days
    • Cost: $14.99 (depending on location)

  • Express Shipping (Domestic)

    • Delivery Time: 1 business day
    • Cost: $24.99

  • International Shipping

    • Delivery Time: 7–21 business days depending on the destination
    • Cost: Calculated at checkout based on the destination country

2. Order Processing

  • Processing Time:
    Orders are typically processed within 1-2 business days (Monday through Friday) from the time of purchase, excluding weekends and holidays. During peak shopping periods, processing may take slightly longer.

  • Order Confirmation & Tracking:
    After your order has been processed and shipped, you will receive an email confirmation with tracking information for your convenience. You can track your order directly using the provided tracking number.

3. Shipping Locations

  • Domestic Shipping:
    We ship to all U.S. states, including Alaska and Hawaii, as well as U.S. territories.

  • International Shipping:
    We offer international shipping to select countries. Please note that international shipping times and costs vary depending on the destination. Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

4. Shipping Fees

  • Free Shipping:
    We offer free standard shipping on orders over $50 within the U.S. This does not apply to expedited or express shipping options.

  • Shipping Charges:
    Shipping fees will be calculated at checkout based on the chosen shipping method and the destination address.

5. Shipping Restrictions

  • P.O. Boxes & APO/FPO Addresses:
    Currently, we do not ship to P.O. Boxes or APO/FPO addresses.

  • Restricted Countries:
    Due to shipping regulations or restrictions, there may be certain countries we are unable to ship to. If this applies to your order, you will be notified before your order is processed.

6. Damaged or Lost Items

  • Damaged Products:
    If your order arrives damaged or defective, please contact us immediately at info@yoyobabyplanet.net. We will assist in resolving the issue by providing a replacement, refund, or store credit.

  • Lost Packages:
    Once the carrier has confirmed delivery, we are not responsible for lost or stolen packages. If your package is lost in transit, please reach out to the shipping carrier directly for resolution. If you need assistance, feel free to contact us at info@yoyobabyplanet.net, and we will help guide you through the process.

7. Address Accuracy

Please ensure your shipping address is correct before completing your order. YoYo Baby Planet is not responsible for shipping delays or additional fees caused by incorrect or incomplete addresses. If a package is returned due to an incorrect address, you may be responsible for additional shipping charges to reship the order.

8. Shipping Delays

While we strive to ensure timely deliveries, shipping delays may occur due to factors beyond our control, such as weather, holidays, or delays with shipping carriers. We recommend allowing for some flexibility in delivery times, particularly during peak shopping periods.

9. Signature Requirements

  • Signature upon Delivery:
    For high-value orders, a signature may be required at the time of delivery. If you are not available to sign for your package, the carrier will leave instructions for rescheduling the delivery.

10. Customer Support

If you have any questions or concerns regarding your shipment, please feel free to reach out to our customer support team:

Our customer support team is available Monday through Friday, from 9 AM to 6 PM PST.

YoYo Baby Planet reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, so please check periodically for updates.

Thank you for shopping with YoYo Baby Planet! We look forward to delivering your baby products directly to your door.